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Romina Mazooji

Solving the "why" behind CX problems

I'm Romina, a Senior Service Designer that takes a holistic approach to find the gaps between user needs and business goals in finance and public health technology. I present research insights that clear up ambiguities and work with teams in crafting hypotheses and validation in testing.

Building Empathy Through Workshops - Service Design
2023
Bakkt Providing Crypto to Bank Customers - UX Research
2022
Benchmarking Zelle Experience - UX Research
2021
1% for the Planet Meets Banking - UX Design + Research
2020
Streamlining 401k Plan Purchasing - UX Design/Research
2018
Language Skills On the Go - UX Design/Research
2019
Adaptive Clothing to COVID Emergency PPE - UX Research
2020
Technology Connecting Older Adults - Product Design
2019
Making Food Exciting for the Next Gen - UX Research
2018
Freehand Drawings
2015
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